Support and contact
At a glance
This page lists how to reach us and what information to include for a fast response.
Support channels
| Channel | Use case | Indicative response time |
|---|---|---|
| Questions, bugs, feedback | Within 24 h (business days) | |
| Page feedback | Quick suggestion about a docs page | Within 48 h |
| GitHub Issues | Technical bug reports, feature requests | Based on priority |
Email
Write to support@growthsystemes.com and include the information listed below.
Page feedback
Every documentation page has a Send feedback button at the bottom. Use it to report errors or suggest improvements directly related to the page content.
Before contacting us
Checklist
Before sending your message, check these resources — your issue may already be documented.
- Common errors — HTTP error codes and their solutions.
- Troubleshooting — Step-by-step diagnostic checklist.
- Live Data diagnostic — For data source connection issues.
Information to include
To help us handle your request quickly, always include:
| Information | Where to find it | Why |
|---|---|---|
| Workspace ID | Application URL (/workspace/<id>) or Settings > Workspace | Identify your environment |
| Request ID | x-request-id response header, or error message in the UI | Find the server trace |
| Page or module | E.g.: Ontology, Live Data, Agent Studio, Workflow Builder | Route to the right team |
| Reproduction steps | What you did before the error occurred | Reproduce the issue |
| Screenshot | Screenshot of the error or unexpected behavior | See what you see |
| Approximate time | Timestamp of the issue (with timezone) | Correlate with logs |
Tip
For API errors, include the cURL command or request body (without your API keys). Response headers contain the x-request-id that lets us find the relevant logs.