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Frequently asked questions

At a glance​

Answers to the most common questions, organized by topic. If you cannot find your answer here, visit the Support and contact page.

Account and access​

How do I reset my password?​

Click Forgot password on the login page. An email with a reset link will be sent to you. The link is valid for 24 hours. If you do not receive the email, check your spam folder or contact support.

How do I invite a collaborator to my workspace?​

Go to Settings > Workspace > Members and click Invite. Enter your collaborator's email address and choose their role (Viewer, Editor, or Administrator). The invitee will receive an email invitation with a link to join the workspace.

How many workspaces can I create?​

The number of workspaces depends on your subscription plan. Each workspace is an isolated environment with its own data, members, and settings. Check your plan page to see your current limit.

Ontology​

What is the entity limit per space?​

There is no strict limit on the number of entities per space. However, for optimal canvas performance, we recommend staying below 500 entities per space. You can distribute your entities across multiple spaces within the same workspace.

Can I import/export my ontology?​

Yes. Ontologie supports import and export in YAML format. Go to the Modeler, open the space context menu, and select Export or Import. The export includes entity types, relationships, and properties.

How do I create a custom entity type?​

In the Modeler, right-click on the canvas and select New entity type. Give it a name, a color, and add the desired properties (text, number, date, boolean, etc.). The type appears immediately on the canvas and can be linked to other types.

Live Data​

What connectors are available?​

Ontologie offers over 300 connectors to synchronize your data from external sources: CRM (HubSpot, Salesforce), spreadsheets (Google Sheets, Airtable), files (Google Drive, OneDrive), e-commerce (Shopify, Stripe), and many more. See the connector list for the full catalog.

How often is data synchronized?​

Synchronization frequency is configurable per source. You can choose manual, hourly, daily, or custom synchronization depending on your needs. Webhooks enable real-time synchronization for compatible sources.

Agent Studio​

What AI models are supported?​

Ontologie uses a BYO-key (Bring Your Own Key) approach: you connect your own API key from the provider of your choice. Supported providers include OpenAI, Anthropic, Google, Mistral, and others. See Configure your AI models for the full list and setup instructions.

Does the agent have access to my documents?​

The agent only accesses data within your workspace: ontology, knowledge base documents, instances, and Live Data. It does not have access to other workspaces or your local files. You control exactly which tools and data sources each agent can access through the tool configuration.

API​

How do I get an API key?​

Go to Settings > API Keys and click Create key. Choose a descriptive name, select the required scopes, and set an optional expiration date. The key is displayed only once — copy it immediately. See the API keys guide for more details.

What are the request limits?​

Default limits are 1,000 requests per hour and a maximum of 10 requests per second (burst). These limits apply per API key. See the Limits and quotas page for plan-specific details.

How do I paginate results?​

List endpoints support pagination via the limit and offset parameters. By default, limit is set to 50 and the maximum value is 200. The response includes a total field indicating the total number of items. Example:

GET /api/queries/nodes?limit=20&offset=40

Need help?​

Contact us: Support and contact.