Diagnostics and health
At a glance
The Dashboard diagnostics panel provides a consolidated view of your workspace health: ongoing incidents, service latency, recent errors, and activity logs.
Accessing diagnostics
- From the Dashboard, click the Diagnostics tab or scroll down to the health section.
Incidents panel
The incidents panel lists active issues detected automatically:
| Severity | Description | Examples |
|---|---|---|
| Critical | Service unavailable or blocking error | Live Data source disconnected, API unavailable |
| Warning | Performance degradation or anomaly | High latency, rising error rate |
| Information | Notable event without impact | Scheduled maintenance, quota nearing limit |
Each incident displays:
- Title and description of the issue
- Module affected (Ontology, Workflow, Agent, Live Data, API)
- Start of the incident (timestamp)
- Status: Ongoing, Under investigation, Resolved
- Suggested action: link to the resolution page
Latency histogram
The latency histogram displays the response time of main operations over the last 24 hours:
| Metric | Description | Normal threshold |
|---|---|---|
| API requests | Average endpoint response time | Less than 200 ms |
| Workflow executions | Average execution duration | Varies by workflow |
| Agent responses | Response generation time | Less than 5 s |
| Synchronizations | Average Live Data sync duration | Varies by source |
The histogram is interactive: hover over a bar to see details.
Log explorer
The log explorer displays recent technical events from your workspace:
Filtering logs
| Filter | Options |
|---|---|
| Level | Error, Warning, Info |
| Module | Ontology, Workflow, Agent, Live Data, API |
| Period | Last hour, 24h, 7 days, custom |
| Search | Keyword in the log message |
Reading a log
Each log entry displays:
| Field | Description |
|---|---|
| Timestamp | Exact date and time |
| Level | Error, Warning, or Info |
| Module | Originating service |
| Message | Event description |
| Request ID | Unique identifier for support |
Click on an entry to display full details, including technical metadata useful for support.
Alerts and notifications
The Dashboard can notify you automatically when issues arise:
- Click the Notifications icon (bell) in the top right corner.
- Configure the types of alerts you want to receive.
- Choose the notification channel (in-app, email).
See also
- Dashboard — Overview
- KPI Indicators — Normal vs abnormal metrics
- Troubleshooting — Resolving common issues
Need help?
Contact us: Support and contact.